Last Updated: January 1, 2026
Plumbers 911 Big Rock ("we," "us," or "our") operates the website https://bigrockplumbers.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or contact us for plumbing services. Please read this policy carefully. By using the Site, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information:
- Personal Information You Provide: When you fill out a contact form, request a quote, or call us, you may provide your name, phone number, email address, home address, and a description of your plumbing needs. This information is collected solely to respond to your inquiry and connect you with a qualified plumber.
- Automatically Collected Information: When you visit our Site, our servers and third-party analytics tools may automatically collect certain information, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and the date and time of your visit. This information is used to analyze trends, administer the Site, and improve user experience.
- Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies to enhance your experience on our Site, analyze usage patterns, and serve relevant content. You can control cookie settings through your browser preferences.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and service requests
- To connect you with licensed, insured plumbing professionals in the Big Rock, IL area
- To communicate with you about your service request, appointment, or quote
- To improve our Site, services, and user experience
- To analyze Site usage and trends
- To comply with legal obligations
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: We may share your contact information and service request details with licensed plumbing professionals in our network for the purpose of fulfilling your service request. This is the core function of our service.
- Analytics Partners: We may share anonymized, aggregated data with analytics providers (such as Google Analytics) to help us understand Site usage and improve our services. This data does not personally identify you.
- Legal Requirements: We may disclose your information if required to do so by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security. You provide information to us at your own risk.
Third-Party Links
Our Site may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.
Children's Privacy
Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will take steps to delete that information.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to opt out of certain data collection practices
To exercise any of these rights, please contact us using the information below. We will respond to your request within a reasonable timeframe.
Do Not Track Signals
Some web browsers transmit "Do Not Track" signals. Because there is no common industry standard for interpreting these signals, our Site does not currently respond to "Do Not Track" signals. We will revisit this policy if a standard is established.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Phone: 630-394-6199
- Email: contact@bigrockplumbers.com
- Website: https://bigrockplumbers.com